FAQ

Charm™ Hyper is an AI inference offering focused on AI coding workflows for
both Crush and the broader agentic
coding community. Our goal is to provide cost-effective coding models with an
emphasis on performance, quality and privacy for individuals and teams.

Why Hyper?

• Cost Efficiency Hyper offers LLM inference that's more cost effective than
  direct provider costs.
• Specialized for Coding It is specifically designed to streamline agentic
  AI coding workflows for the Crush developer community, allowing users to
  complete full workflows that were previously too expensive.
• An Emphasis on Quality and Reliability Hyper's designed to provide
  consistent, high-quality AI outputs across its supported coding models.
• Granular Control Hyper's a pro tool. It offers fine-grained API key
  management (master and sub keys), giving you and your team better governance
  over their budgets and usage.

How is Hyper different from an inference proxy?

• Infrastructure Mastery Unlike a standard proxy or router that simply
  passes traffic, Hyper is an optimized LLM provider that manages the underlying
  infrastructure, including orchestration, scheduling, and inference engines.
• Strategic Partnerships Hyper leverages deep partnerships with AI cloud
  providers and silicon providers to optimize costs at the hardware and kernel
  level, rather than just focusing on routing margins.
• Intelligent Routing Beyond simple proxying, the Hyper roadmap includes
  intelligent model selection, which automatically delegates tasks to the most
  cost-effective or specialized model for specific steps in coding workflows.

What's a Hypercredit?

Hypercredits are the core of Hyper's usage-based pricing model, where credits
map directly to token costs.

1 Hypercredit is currently 5¢, and they're distributed based on your
subscription tier:

• Free Everyone gets 100 hypercredits, refreshing monthly. Additional
  Hypercredit bundles can be purchased as needed.
• Subscription Predictable pricing for individual developers and teams
  deploying and scaling AI applications.

Why Hypercredits?

We believe a prepaid system with credits is easier and more transparent for
users to consume versus swiping a credit card and being surprised with a bill
later. This is valid both when buying one-off credit bundles or purchasing a
subscriptions.

Do Hypercredits expire?

Hypercredits that are part of your plan (e.g. free or paid) refresh following a
certain cadence regardless of consumption (e.g. the free plan offers 100
hypercredits refreshing monthly). Hypercredits purchased as part of a bundle
(e.g single, 5-pack or 20-pack) never expire.

What infrastructure is Hyper using?

We are working with select cloud providers and we have full control over the
infrastructure and stack for inference including multi-region support given the
diverse user base we have in MENA, Europe, North America, South America and
Asia. We maintain a ZDR policy with our cloud providers and a strict
privacy policy to not train on user data.

Any other questions?

We’re here to help. Feel free to send questions to hypersupport@charm.land, or
chat us up in #hyper on Charm Discord.